Ralph & James
To Whom It May Concern:
This is to thank Civility Home Care and their aides Angela Liburd and Angel Mtolo for the outstanding care they have given my uncle, Anthony Nenni, for the past 23 months. My uncle has had a number of 24/7 in-home aides for the past 4 3/4 years, and Angela and Angel were by far the best.
My uncle is a diabetic. When Angela started working with him, he was on daily insulin injections and a weekly shot of Ozempic, Angela, on her own initiative, researched the best Food for diabetics and changed his diet. This allowed my uncle to come off both the insulin and Ozempic injections. This made him happy and lessened the burden on the family which prior to this had to have someone available everyday at 5:00pm to give him his shot(s). Previous aides had just taken his diabetes as a given and fed him whatever they wanted.
Angela was excellent at keeping us informed. She always filled out the daily forms we created to ensure my uncle was showering, brushing his teeth, and taking his meds. She also regularly recorded his blood pressure and blood sugar values as well as what he ate. Whenever we visit, she gives us a verbal update of anything and everything that could affect his health.
Angela engaged my uncle in conversation and activities even though the dementia has stolen much of his personality and ability to socially engage with others. She took him out for rides which he really seemed to enjoy.
It really appears that Angela views her caregiving as a vocation rather than a job. We were very happy to have her caring for my uncle.
We were concerned when she had to leave that the next aide would not be able live up to the high standard we had come to expect. We need not have been. First, Angela took the time to completely brief Angel on her regimens for my uncle. Second, Angel herself is also a talented and caring aide.
Although Angel was only with us for 2 months before my uncle was placed in a nursing home, she was wonderful to work with. My uncle`s care never wavered. She followed Angela`s regimes and my uncle`s blood sugar numbers remained low. She was always caring and gentle with my uncle, seeming to instinctively know when to he needed help and when to give him space. And the house never looked cleaner!
We wish to thank them and Civility for the outstanding service to my uncle. Angela and Angel are exception aides and any family that is paired with them in the future should consider themselves lucky.
Without taking anything away from other aides, I want to let you know that I think Juliet, whom you sent last Friday and today, and Erica, who came yesterday and hopefully again tomorrow are wonderful. They anticipate needs, are helpful, professional, friendly and very competent. Maybe it's that they have more experience than some of the other aides; I don't know. But I wanted to reach out to you to let you know I think they are awesome.
Juliet does not let her English handicap her, she had the foresight to call and ask to have what I needed done translated for her. Just very professional.