At Civility Home Care, we know that first steps are sometimes difficult to take, so we do everything possible to ensure getting started with our services is transparent and as stress-free as possible.
HOW WE SET UP SERVICES
The first step is a request for service. This may come directly from the person who will be receiving service, or someone who is acting on their behalf. Once contacted, we will follow up with information about Civility Home Care and the services we offer. Typically, our initial exchange is done over the phone, but we are happy to communicate in whatever way is most convenient for you.
Your NeedsThe next step in the process is for us to learn about you. A member of our management team will reach out to you and /or representatives for the person seeking our service. Together, we assess the needs of the client and discuss the type of services that will best meet those needs.
Service AgreementWhen the decision to go forward with services is made, the client or their representative and a Manager from Civility will sign a Service Agreement. This will confirm the tterms agreed to for receiving service. Once signed, we will be able to begin delivering service by creating your service plan.
Your Service PlanOnce the service agreement is signed, Civility Home Care we will work together with you to develop the best service plan. This is a written proposal outlining scope of services and duties to be delivered. The Service Plan will also detail the times and frequency of service visits, and document specific preferences or requirements as to service delivery.
Your service employeeWhen we consider which employee will be assigned to you, we always place a emphasis on the preferences, needs, and wishes that have been expressed. We also consider the employee’s experiences, background, and their geographic proximity. Of course, we do our best to match personalities with those of our clients and their families, as well but the final decision is always the clients to make.
Your ScheduleSeveral factors guide the scheduling process, such as services required, the availability of workers with specific requirements needed, and whether coverage will be Live-in, 24-Hour, or Hourly. Once the schedule is set in motion, we are careful to maintain consistency. If for any reason your service employee is not available, we always let you know, as well as the plan for substitute coverage.
Visit our Services pages to learn more.